Terms of Service

1. About These Terms

By engaging Pacey's Roofing and Plumbing Pty. Ltd. to carry out work, or by accepting a quote issued by us, you agree to these Terms of Service. These terms apply together with the written quote, scope of works and any variation agreed between us in writing.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable Victorian legislation.

2. Quotes, Estimates and Variations

• Written quotes are valid for 30 days from the date of issue unless otherwise stated.
• Quotes are based on the information and site conditions known to us at the time of inspection. Where a roof, plumbing system or site condition differs materially from what was reasonably anticipated, we will advise you before proceeding.
• Any variation to the agreed scope of works must be confirmed in writing (including by email) and may affect the final price and completion time.
• Where works are quoted on an hourly or rate basis, time may be recorded and charged in increments as set out in the quote.

3. Acceptance and Commencement of Works

A binding agreement is formed when you accept our written quote by email, signed acceptance form or other written confirmation. We will schedule works at a mutually convenient time, subject to weather, material availability and licensing requirements.

For roofing works, some activities may need to be rescheduled in the event of rain, high winds or other unsafe conditions. We will contact you promptly to reschedule and minimise disruption.

4. Payment Terms

• Deposit and progress payment schedules are set out in your written quote and must not exceed the maximums permitted under Victorian law.
• Invoices are payable within the period stated on the invoice.
• Overdue amounts may attract interest and reasonable recovery costs as permitted by law.
• All prices are stated in Australian dollars. GST is applied only where the quoted amount is stated as inclusive or the invoice itemises GST separately.

If you have any questions about an invoice, please email ceo@paceysroofingandplumbingau.space before the due date.

5. Your Rights Under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major services, you are entitled to cancel and receive a refund for any unconscionably large portion of the price, or compensation for the reduction in value. For services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability is otherwise limited, to the extent permitted by law, to:

• the supply of the services again; or
• the payment of the cost of having the services supplied again.

This limitation applies only to the extent it is fair and permitted under sections 64 and 64A of the Australian Consumer Law.

6. Workmanship and Materials

We warrant that our workmanship will be carried out with due care and skill and in accordance with the Building Act 1993 (Vic), the National Construction Code and applicable plumbing and roofing standards. Materials supplied by us are covered by any manufacturer's warranty applicable to them, and we will pass on the benefit of those warranties to you.

Warranties do not cover damage caused by misuse, unauthorized alteration, extreme weather events beyond design standards, or failure to maintain the works as reasonably recommended.

7. Access, Site Conditions and Utilities

• You agree to provide safe and reasonable access to the work area, including power and water where reasonably required.
• You must disclose any known hazards, such as asbestos, unstable structures or buried services, before works commence.
• Where hazardous materials are discovered, works may be suspended until the hazard is lawfully managed, and additional costs may apply.
• You are responsible for removing or protecting vehicles, valuables and fragile items in or near the work area.

8. Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, including loss of profit or loss of use, arising from the supply of services. Our liability for direct loss is limited to the amounts paid by you for the relevant services, except where the Australian Consumer Law or the Domestic Building Contracts Act 2000 (Vic) requires otherwise.

9. Cancellation

• You may cancel a scheduled booking by written notice. Reasonable cancellation fees may apply where materials have been ordered or works have commenced.
• We may suspend or terminate works where payment is overdue, where unsafe conditions exist, or where you prevent reasonable access, subject to notice to you.

10. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

11. Dispute Resolution and Governing Law

If you are unhappy with any aspect of our service, please contact us first so we can resolve the matter quickly and fairly. Email ceo@paceysroofingandplumbingau.space with details of your concern, and we will respond within a reasonable time.

You may also be entitled to seek assistance from Consumer Affairs Victoria or, for domestic building work, the Victorian Building Authority. These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

12. Contact

Pacey's Roofing and Plumbing Pty. Ltd. (ABN )
Melbourne VIC, Australia
Email: ceo@paceysroofingandplumbingau.space
Website: https://paceysroofingandplumbingau.space